Millet: The Grain that Connects Us
Terms and Conditions
Last Updated: [08/04/2024]
Welcome to Navaloka Millets. By accessing or using our online shopping portal [www.navaloka.com], you agree to be bound by the following Terms and Conditions. Please read them carefully before using the site.
1) Acceptance of Terms
By accessing or using this website, registering an account, or placing an order, you agree to comply with and be legally bound by these Terms and Conditions. If you do not agree, please do not use our services.
2) Eligibility
To use this site, you must be at least 18 years old or using the site under the supervision of a parent or legal guardian.
3)Account Registration
When you create an account, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your login credentials
- Be responsible for all activities under your account
4)Products and Pricing
All products listed are subject to availability. We reserve the right to modify prices or discontinue items at any time without prior notice.
Prices listed are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
5) Order Processing
Once an order is placed:
- You will receive an order confirmation via email/SMS
- Orders are processed within [1–2 business days]
- We reserve the right to cancel or refuse any order due to inaccuracies, fraud suspicion, or stock issues
6)Payment
We accept multiple payment methods including:
- Credit/Debit Cards
- UPI
- Net Banking
- Wallets
All payments are securely processed through trusted third-party gateways. We do not store any card or payment details.
7) Shipping & Delivery
We deliver across India through trusted courier partners. Estimated delivery times and charges will be shown at checkout.
Delays may occur due to external factors (e.g., weather, holidays, logistical issues), for which we are not liable.
8)Returns & Refunds
Please refer to our Return & Refund Policy for detailed information. We typically accept returns within 7–10 days of delivery for eligible products.
Refunds will be processed using the original payment method, within 5–7 business days after the product is received and inspected.
9)Intellectual Property
All content on this website—including text, graphics, logos, images, and software—is the property of Navaloka Millets or its licensors and is protected by Indian intellectual property laws. You may not reproduce, copy, or exploit any content without written permission.
10)Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages resulting from:
- The use or inability to use the site
- Delays or failure in delivery
- Third-party misuse of user data
11)User Conduct
You agree not to:
- Violate any laws or third-party rights
- Upload harmful or misleading content
- Interfere with website functionality or attempt unauthorized access
12)Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.
13)Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site constitutes your acceptance of those changes.
14)Contact Us
For any queries or concerns, reach us at:
